For customers in Belgium
Cose does not offer voluntary returns or exchanges. Manufacturing faults and other defects are handled under the applicable warranty. Consumers retain their statutory right of withdrawal wherever the law provides it.
This policy applies to purchases from Cose in Belgium. A non-binding quotation request is not yet a purchase. Business purchases and purchases made in the showroom do not carry a general statutory right to return a correctly supplied product simply because you change your mind.
Made-to-measure and personalised products
Goods made specifically to your specifications or clearly personalised cannot be returned for a change of mind. This includes windows, doors or screens manufactured to measure for your project. The statutory made-to-measure exception does not automatically apply to standard or stock products. Your rights relating to defects also apply to made-to-measure goods.
Manufacturing faults, damage or an incorrect delivery
Contact us as soon as possible if you discover a manufacturing fault or another defect. New consumer goods carry the statutory two-year conformity guarantee from delivery. Report a defect no later than two months after discovering it. These rights are not limited to the 14-day withdrawal period.
For a defect covered by the statutory guarantee, you are entitled to a free repair or replacement, taking into account what is possible and proportionate. When the legal conditions are met, you are entitled to a price reduction or termination of the contract with a refund. Cose covers the necessary return and transport costs for this warranty handling.
Reporting a problem and arranging a return
- Report your problem by email to info@cose.be or call 055 42 57 65.
- Include your name, order or invoice reference and a description of the problem. If possible, attach photographs to help us assess it.
- We agree how the product will be inspected, repaired, collected or returned. For large or installed products, contact us first so that we can arrange suitable transport or a visit. This coordination does not limit your statutory rights.
Contact and returns address: Cose, Industrielaan 22, 9660 Brakel, Belgium.
Statutory exception: standard products purchased at a distance
If you buy a standard product at a distance as a consumer, you can withdraw without giving a reason within 14 calendar days, starting the day after you or a third party you designate receive it. For separate deliveries within one order, the period starts after receipt of the last item or part. Collecting from the showroom does not remove this right if the sale was already concluded at a distance.
Clearly communicate your decision before that period expires, for example by letter to our address or by email to info@cose.be . You may also use the model form, but this is optional: FPS Economy model withdrawal form (PDF, in Dutch).
Send or bring the product back no later than 14 days after notifying us of your withdrawal. You pay the direct return costs if you were informed of this before purchase. For goods that cannot be returned by ordinary post, we communicate the return costs before the sale is concluded. For defects, the free warranty handling described above applies.
You may examine the product as needed to establish its nature, characteristics and functioning. Only a reduction in value caused by further handling may be charged where permitted by law. Opening the packaging does not in itself exclude the right of withdrawal.
Refunds following statutory withdrawal
We refund within 14 days of your withdrawal notification, using the same payment method and without refund fees. If you withdraw from the whole order, we also refund the cost of the cheapest standard delivery offered. If we do not collect the product ourselves, we may wait until we receive it or you provide proof of dispatch, whichever happens first.
Exchanges
We do not offer voluntary exchanges for another size, colour or product. Replacement of defective goods under the statutory guarantee remains available and is separate from this exchange policy.
Contact Cose about a return or warranty · Terms and conditions
Last updated: 7 September 2026.